Terms & Conditions

TERMS & CONDITIONS

1. Agreement with Wayno

When using Wayno’s services, you, as the "Customer," agree to the terms of the agreement on

behalf of yourself, the receiver ("Consignee"), and any third party with an interest in the shipment.

A "Shipment" refers to all documents or parcels under one waybill, which may be transported by

any means Wayno chooses. The Airway Bill (AWB) includes shipment identifiers like labels or

waybills, and shipments are subject to the Conditions of Carriage on the waybill. Wayno reserves

the right to refuse shipments and transport them by any route or method of its choosing.

2. Prohibited Shipments

Customers must ensure that Shipments handled by Wayno do not include illegal or unsafe items,

items prohibited by law, or hazardous materials such as bullion, currency, and drugs. Additionally,

negotiable instruments in bearer form—such as bearer cheques, money orders, and credit

cards—are also prohibited. Any Shipment that violates the customs and practices of the destination

country is not allowed. Adhering to these guidelines is crucial for ensuring the safety and

compliance of all shipments.

3. Inspection

Wayno reserves the right, but not the obligation, to open and inspect a Shipment without notice for

safety, security, customs, or other regulatory reasons.

4. Packaging

The packaging of the Shipment is Customer’s sole responsibility, including the placing of the goods

or documents in any container which may be supplied to Customer by Wayno. Wayno does not

accept any responsibility for loss or damage to Shipment arising from inadequate or inappropriate

packaging. Wayno will not be liable for delay in delivery resulting from Customer’s failure to comply

with its obligations in this respect.

5. Customs

Wayno may undertake specific activities on behalf of the Customer and/or Consignee to facilitate

services, including completing necessary documents, amending product or service codes, and

paying applicable duties or taxes (Customs Duties). Additionally, Wayno acts as the Customer’s

forwarding agent for customs and export control and designates a customs broker for clearance

purposes. The Customer must provide all required documentation and fulfill procedural

requirements to expedite shipment clearance. Furthermore, the Customer is responsible for

accurately declaring the contents and value of each Shipment and will be liable for any misdeclaration.

6. Limitation of Liability

Subject to Clauses 2 and 6 hereof:

I. Wayno is liable for a Customer's shipment only while it's under its custody. Once out of its

control, Wayno is not responsible for any loss or damage. Liability is limited to one hundred

dirhams (AED 100) or its equivalent per shipment, whichever is lower.

II. Wayno’s liability will in any event be limited to the lower of the insured value or the amount of

any loss or damage actually sustained by Customer.

III. The actual value of a Shipment will be ascertained by reference to its replacement,

reconstitution or reconstruction value at the time and place of shipment, whichever is less,

without reference to its commercial utility to Customer or to other items of consequential loss.

IV. Wayno is not liable for any consequential, special, indirect, or incidental damages, regardless

of whether it was aware that such damages might occur. This includes, but is not limited to,

losses related to income, profit, interest, utility, or market.

V. Customer will be liable for all losses, damages, and expenses arising as a result of its failure to

comply with its obligations under this agreement as a result of its negligence.

7. Liabilities Not Assumed

Wayno is not liable for any loss, damage, delay, misdelivery, or nondelivery not caused by its own

negligence, including but not limited to:

I. Actions or omissions by the Customer, Consignee, or any third party with an interest in the

shipment.

II. The nature or defects of the Shipment itself.

III. Violations of any terms stated herein by the Customer or Consignee, including improper

packaging, marking, or misdescription of the Shipment.

IV. Force Majeure events.

V. Actions by postal services, forwarders, or other entities involved in the transportation,

regardless of Customer awareness.

VI. Damage to electronic or photographic materials due to electrical or magnetic interference.

VII. Damage caused by insects or vermin.

VIII. Wayno will strive to meet its delivery schedules, but these are not binding and do not form

part of the agreement. It is not liable for any losses or damages caused by delays.

8. Customer’s Warranties and Indemnities

Customer will indemnify and hold Wayno harmless for any loss or damage arising from the

Customer's failure to comply with the following:

I. All information provided by the Customer is complete and accurate.

II. The Shipment is acceptable for transport.

III. The Shipment was prepared in secure premises by reliable persons and protected against

unauthorized interference during preparation, storage, and transportation to Wayno.

IV. Compliance with all applicable customs, import, export, data protection laws, sanctions,

embargoes, and other regulations.

V. Obtaining all necessary consents for personal data provided to Wayno, including the

Consignee’s data required for transport, customs clearance, and delivery.

9. Fees

I. All rates are in United Arab Emirates Dirham (AED) and exclude applicable duties,

government fees, taxes, and VAT.

II. Rates are calculated based on the higher of gross or volumetric weight per piece, and

pieces may be remeasured or reweighed by Wayno for rate confirmation.

III. Customer must pay or reimburse Wayno for all Shipment charges, Customs Duties, and

import VAT incurred on their behalf. Customs Duties may need to be paid before delivery,

and all payments must be made free of any withholding tax.

IV. Wayno is not liable for penalties or losses resulting from customs issues, and the Customer

indemnifies Wayno against such losses.

V. Customers must report any invoice disputes within seven (7) days of receipt; otherwise, the

invoice is deemed accepted.

10. Claims

Any claim against Wayno must be submitted in writing within thirty (30) days of the date of

acceptance of Shipment by Wayno. Claims can be raised by sending an email directly to

Customer Service Team: csr@deliveryzone.ae. Notwithstanding any of the foregoing, no claim for

loss or damage will be entertained until all transportation charges have been paid.

11. Data Protection

When the Customer is an individual, Wayno acts as a controller of the personal data provided for

service provision. Wayno processes this personal data in accordance with its Privacy Policy, which

ensures:

Lawful, fair, and transparent handling of personal information.

Adherence to internationally recognized principles of data protection, including purpose

limitation, storage limitation, data minimization, data quality, and confidentiality.

For Customers that are companies or non-individual entities, Wayno processes personal data in

accordance with the globally accepted GDPR Data Processing Agreement.

12. Returns

I. Returns Policy: In the event that a Shipment remains in Wayno’s possession for more than

21 days, Wayno reserves the right to return the Shipment to the Customer at an extra

charge to be paid by the Customer.

II. Default and Disposal: In the event the Customer is in default of this agreement and/or

fails to accept delivery of the returned Shipment, Wayno will have the right to dispose of

such Shipment at Wayno’s discretion, without the need to take any further legal action, or

obtain a court order or a judgment in that regard. Customer indemnifies and holds Wayno

harmless from and against any third party, including official authorities, claims, liabilities,

tax, penalties, or obligations of any nature whatsoever that may arise out of or in

connection with disposing of such Shipment.

13. Governing Law / Jurisdiction

Any dispute arising under or in any way connected with this agreement will be subject, for the

benefit of Wayno, to the non-exclusive jurisdiction of the courts of Abu Dhabi, and governed by

the law of the United Arab Emirates. The Shipment and Customer irrevocably submit to the

jurisdiction of Abu Dhabi courts, unless contrary to applicable law.

14. Force Majeure

If Wayno is prevented from carrying out its obligations under this agreement by reason of a force

majeure event (including without limitation any act of God, riots, strikes or lock-out, wars,

government issued orders or directives, pandemics, epidemics, and similar events beyond the

reasonable control of Wayno), then Wayno will be temporarily relieved of its obligations, including

delays in providing the Services, for the period of time that the force majeure event persists.

Wayno will make reasonable efforts to mitigate the impact of the force majeure event and

resume its obligations as soon as practicable.

15. Order Nearby Service

I. Under the “Order Nearby” module, the Customer may request a Rider to purchase and deliver items from nearby stores or outlets.
II. Wayno acts solely as a logistics facilitator and is not responsible for product quality, pricing, authenticity, or availability.
III. The Rider will purchase the items as instructed by the Customer, and any disputes relating to product condition, warranty, or return must be resolved directly between the Customer and the respective store.
IV. Wayno shall not be liable for delays caused by store availability, stock shortages, or pricing changes.

16. Order Anything Service

I. Under the “Order Anything” module, the Customer may request a Rider to purchase items of their choice.
II. The Customer agrees that Wayno is not involved in the purchase transaction, and the Rider is acting only as an agent on behalf of the Customer.
III. The full purchase amount for the requested items must be handed over directly to the Rider at the time of delivery. Wayno is not responsible for collecting or refunding such amounts.
IV. Any issues regarding product quality, suitability, authenticity, warranty, or refund must be addressed directly with the seller or vendor by the Customer. Wayno does not provide after-sales support for such transactions.
V. Wayno assumes no liability for any damages, disputes, or losses arising out of purchases made through the “Order Anything” service.

17. Rider as Independent Service Provider

I. While performing “Order Nearby” or “Order Anything” services, Riders act as facilitators and not as representatives of Wayno for financial or product-related matters.
II. Wayno’s responsibility is limited strictly to the transport of purchased items from the point of pickup to the delivery address.

18. Limitation of Responsibility for Third-Party Purchases

I. Wayno is not liable for incorrect items purchased, miscommunication of product details, price fluctuations, or unavailability of requested products.
II. Customers must provide clear and accurate instructions when placing an order.
III. Wayno will not entertain any claims for refund, return, or replacement of goods purchased under these services.